Might there be import charges into my country?
Not for the US but your country may charge you an additional import charge. HOWEVER all of the international shipping is discounted by 30-70% so if you do get charged, the idea is that it balances out.
Last updated: October 03, 2016 07:38
Will the bonus cards be seperate or a part of the main game?
As of now they’ll be packaged INSIDE the first printing of the game. So if you get your package and there are no extra cards, they are there :)
Last updated: October 25, 2016 17:42
When is everything shipping out?
The goal is April! This also takes into account a bubble of time in case things are delayed a little bit.
Last updated: October 30, 2016 16:00
Might there be import charges into my country?
Not for the US but your country may charge you an additional import charge. HOWEVER all of the international shipping is discounted by 30-70% so if you do get charged, the idea is that it balances out. Last updated: Mon, Oct 3 2016 10:38 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.